Reservationless is an on demand audio conferencing service that lets you conference with 3 to 125 participants at anytime and anywhere in complete confidence.
Q. How do I order an account with Qwest?
A. Team members who don’t have a Qwest conference card account can enroll by obtaining their manager’s approval and completing the Technology Service Request Form.
Q. How long does it take to set up an account?A. Registering for Reservationless conferencing takes about 24-48 hours. Once the account is set up, you can use the account on demand.
Q. How soon will I receive my welcome kit so that I am able to access my account information?A. 7-10 business days after you receive your email confirmation, you’ll receive a welcome kit via USPS that includes your personalized wallet card.
Q. What if I don't receive my card in the mail? A. Call the Qwest Conferencing Customer Service Desk at 1-800-860-8000, option #3
Q. How do I cancel or make any modifications to my Qwest Account (i.e.-update the billing or change the meeting room number)? A. Team members who wish to cancel or make any modifications to their Qwest conference card account need to complete the Technology Service Request Form.
Q. How do I obtain an additional card if my card was misplaced? A: Team members who wish to obtain a replacement wallet card need to complete the Technology Service Request Form.
Q. How is Reservationless conferencing billed?A. Each call is detailed on the bill, including the time that each participant was on the call. The date and time of the call are indicated and the total cost of each individual call.
Q. How can I find out about pricing for Qwest Conferencing, our preferred conferencing provider?
A. For pricing, contact the Voice Services Department at voiceequip@wellsfargo.com or your Qwest representative, Wendy Holmquist wendy.holmquist@qwest.com (925) 974-4922.
Q. How do I use Qwest Reservationless Conferencing A. Dial the toll free number provided, enter the 7 digit room code, then your pin when requested, (*XXXX*). Participants will enter the same information, but without the pin.
Q. Can I use my Qwest conferencing account with Canada and Puerto Rico?
A. Yes, your toll-free access numbers are available in these countries. Q. What are some common features? A. Please refer to the user guide under the http://wellsfargofinancial.conferencing.com website for a full listing of audio commands.
Q. How does a moderator dial out to a participant? A. For a domestic participant dial *1 + area code + telephone number*.For international participants dial *011 + country code + area code + telephone number*. (Please note that some countries are on the blocked list)
Q. What happens if I don’t press *9* to disconnect the call?A. If *9* is not pressed, participants can continue the call, which should be considered an advantage if the moderator needs to drop off early. Once the last participant disconnects, the call will stop. Pressing *9* is only necessary if you want to ensure that all participants disconnected from the call.
Q. If the host of the conference disconnects will that automatically disconnect everyone else?A. No, it will not. If the moderator does not press *9* before disconnecting, then anyone who stays on the line will be able to continue with the conference call, which is similar to Verizon and Intercall services.
Q. I am the host and entered my PIN code but I am still listening to music?A. The host must press the * key on their telephone keypad before and after the pin code (for example, *1234*). The system will only hear what is entered in between *’s, therefore the first * should be pressed firmly. If you still cannot enter the room after entering the correct sequence, the PIN code you have might not be the same one as the one in our system. Contact 800-860-8000 to reach customer service.
Q. I am a participant, why do I hear music?A. Participants are placed on music hold until the moderator of the call has opened the conference. If you hear music, the moderator has not opened the conference, once the moderator has opened the conference; you will be placed into the meeting room.
Q. What if I forget my PIN number?A. Call 800-860-8000 (option 3) for Customer Service. After verifying the identity of the chairperson, they will provide you with your PIN number.
Q. There is noise, music, or echo in my conference. Who can help me with that?A. Noise in the conference can come from a variety of sources. Cell phones and speakerphones are a common culprit. Another common source of the problem could be a bad line connection from one of the callers. As the host you might want to ask your participants to pick up the receiver if they are on a speaker phone, dial in on a land line if they are on a cell phone, or have the participant hang up and dial back in again. If the noise began right after a particular participant entered the conference room, you can press *2* to disconnect that last incoming line. Individual participants with noise on their line can activate self-mute, by dialing *6*. You may also contact customer support (*10*) for further assistance in isolating the offending line.
Q. Can the participants talk to each other before the Host dials in for the conference?A. Anyone who dials in before the moderator will be in a “waiting room” listening to music until the moderator opens access to the room. The participants will not be able to hear each other or know if anyone else is waiting as well.
Q. How many people can participate in a Reservationless conference call? A. Each account can handle up to 125 participants. This includes 1 moderator and 124participants. Once you reach capacity you will receive a message that indicates, “the conference has reached capacity, please contact the conference moderator.”
Q. Do I need to make a reservation?A. No, you can use your Reservationless number at anytime 24x7. There is no need to make a reservation once your account is activated.
Q. Is someone available if I have problems during a call?A. Yes, press *10* you will be connected to customer support.
Q. For security reasons I need to change my PIN code, how do I do that?A. Changing the PIN code is very simple. Moderators must open their meeting room and dial *9[old pin]*, then follow prompts. Or, contact customer service at 800-860-8000.
Q. How do I increase the security on my conference? I don’t want certain people to be a part of this particular meeting.A. To increase the security in a particular meeting you might want to enter the Reservationless conference room but keep the door closed and let each participant in one at a time. To do this, enter *PIN + 7* to enter the conference but keep the door closed. To let each participant in one at a time press *1*. To disconnect the last incoming participant press *2*. For even further security, you might choose to greet your participants in a private greeting room before allowing them access to the conference. To do this you will first enter the conference room and close the door by entering *PIN + 7*. To move yourself to the private greeting room, press *0*. From the greeting room you can greet each participant one at a time by entering *1*. If this participant is someone you want in your conference simply press *1*. If this participant was not invited to the conference you can pres *2* to disconnect them. To return to the main Reservationless conference room, press *0* again.
Q. Who do I contact if I have questions? A. Qwest Conferencing Help Desk: 1-800-860-8000, Option 2 or contact the Wells Fargo Financial – Voice Services Help Desk Line at 1-800-451-4984 (option 4, then option 2) or 515-557-8890
Q. Can I change my Room Number?A. Your room number can be changed to a unique 7 digit number if a pre-existing number does not exist. To change your room number, contact, 800-860-8000, (option 3) or please contact the Voice Services Help Desk Line at 1-800-451-4984 (option 4, then option2) or 515-557-8890.
Q. How do I get my own Reservationless account?A. To obtain your own Reservationless number, please contact the Voice Services Help Desk Line at 1-800-451-4984 (option 4, then option2) or 515-557-8890.
Q. Can I increase the number of ports on my room number?A. Reservationless accounts can accommodate calls up to 125 users (1 Moderator, 124 participants). What our best practice has found, is that when a large number of participants are on a conference call it is best managed on either a Reserved or Operator Assisted Conference Bridge. The Moderator running the call will enjoy significantly better call control and features using these types of calls. If a Moderator still wishes to pursue additional ports for a conference on the Reservationless platform, please contact the Qwest Account Team to discuss options.
Q: Can my account have exit tones enabled? A: Yes, to enable exit tones on your account, simply call the help desk at 1-800-860-8000. Exit tones can also be enabled on a per meeting basis using the *73* toggle buttons on your